Legal
Terms of service.
Please read these terms carefully before using the Fioreen website or placing an order.
Last updated · 20 April 2026
Who we are
Fioreen is an Italian skincare brand offering clinically effective, dermatologically approved formulas. Our products are formulated in Italy and meet ISO, GMP, DRAP, and COA certification standards.
How to contact us
You can reach Fioreen via email at hello@fioreen.com or through our contact form on the website. For order-related inquiries, please email care@fioreen.com.
Use of the website
By accessing or using the Fioreen website, you agree to do so lawfully, responsibly, and only for legitimate browsing, purchasing, or customer-service purposes.
Your personal information
Your privacy matters to us. Any personal information collected — including name, address, email, payment details, and order history — is handled in accordance with our Privacy Policy. We do not share your data with third parties without consent.
Product information
Fioreen strives to present accurate product descriptions, pricing, imagery, ingredients, and availability. However, minor differences, formulation updates, or corrections may occur without prior notice. All products are dermatologically approved and batch-tested with a Certificate of Analysis (COA).
Orders and acceptance
Submitting an order does not guarantee acceptance. Fioreen reserves the right to review, confirm, limit, or decline orders when necessary — including cases involving stock availability, pricing errors, payment concerns, or suspected misuse.
Pricing and payment
All prices are listed in the local currency and are subject to change without notice due to factors including but not limited to rising fuel costs, shipping rates, and ingredient sourcing. Payments must be completed through approved methods before an order is processed. For Cash on Delivery (COD) orders, the courier does not permit package opening before payment — this is standard practice across Pakistan.
Shipping and delivery
Delivery timelines vary by destination and are estimated, not guaranteed. Customers must provide complete and accurate addresses for timely delivery. All handling and shipping charges are the responsibility of the customer unless otherwise stated.
Right to cancel — no return, no refund
Please review our Return & Refund Policy carefully before placing an order. All sales are final unless otherwise specified in the policy.
Discount codes
From time to time, Fioreen offers promo codes, loyalty discounts, or seasonal coupons. Discount codes apply to the product value only, excluding delivery charges. Codes must be entered at checkout to be applied. Items already on sale are excluded from additional discounts. Each code may be used once per order.
Intellectual property
All website content, branding, product imagery, copy, design elements, and formulations belong to Fioreen or its licensors and may not be copied, reproduced, or reused without written permission.
Limitation of liability
To the extent permitted by law, Fioreen is not liable for indirect, incidental, or consequential losses arising from website use, delayed deliveries, third-party services, allergic reactions (where ingredients were clearly listed), or circumstances outside reasonable control.
Amendments
Fioreen reserves the right to update or modify these Terms of Service at any time. Changes take effect immediately upon posting. Continued use of the website constitutes acceptance of the revised terms.
Contact us
For questions regarding these Terms of Service, please contact Fioreen at hello@fioreen.com or visit our Contact page.
— Age restriction
By using this website and placing an order, you confirm that you are 18 years or older.